Delivery Policy

- We use PosLaju as our main courier company to send out your order.

- We deliver on all week days (Monday to Friday), excluding weekends and public holidays.
* There will be no delivery on Saturday, Sunday and public holiday.
* Orders place on Saturday will be delivered on Monday.

- Please notify us once payment has been made

- Please allow us to process your order within 1 day after received your payment notification and we shall be sending your item(s) on the next business day.

- Please contact us for any urgent request or simply add your message on additional notes section before checkout. We will try our best to cater to your request but this will be on a case to case basis.

- To track the status of your order, please click here

- You will receive your item based on your location:-
* For West Malaysia (Semenanjung) – you should receive your parcel within 1-2 business days.
* For East Malaysia (Labuan, Sabah and Sarawak) – you should receive your parcel within 2-3 business days.

- We might delay your order delivery due to the technical or resources problem without any prior notice.

- Lunavocy will not be held responsible for any delay caused by natural disasters and lost of item during transit. However, if you do not receive your parcel within 5 days, you may always contact the courier company to check and claims for the lost.

- Lunavocy packs certain items with bubble wrap to ensure the items are arrived in the best condition possible.

- Lunavocy reserves the rights to decide the cheapest and effective way of courier service to customers based on the product weights. Should you need any other courier services, you are always encouraged to contact our customer care.

- Lunavocy shall not be held accountable if an invalid address or contact number was given to us during checkout resulting in returned parcel. Buyers will have to bear the additional costs for the consecutive deliveries.

- For international order, we regret to inform you that we do not accept international order at the moment. We only deliver within Malaysia.

- We are fully operate 100% online.


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