Pre-Order Terms & Conditions

  1. All items are 100% new.
  2. Items sold are not exchangeable, returnable or refundable.
  3. The images for shoes product is from vendor unless otherwise noted.
  4. In view of sizes discrepancies, if the size cannot fit, the best we can do it to help the buyer resell it. We will only pay buyer once the shoe was purchased by another customer.
  5. We will include a detailed description of every item for the buyers to refer.
  6. Buyers is advise to purchase slightly bigger size than the normal size you wear.
  7. Due to setting of the monitor, color might be slightly different with the picture posted; therefore, we will state the actual color of the item. Please DO NOT place order if you cannot accept the difference.
  8. Out of stock might happened on pre-order item. Don’t worry, we will inform you and refund the full amount.
  9. Please DO NOT place order if you are unable to wait for the shipment to arrive. Once pre-order placed are NOT REFUNDABLE. Unless if factory out of stock Lunavocy will refund the money to buyer on both side mutual understanding.
  10. According to factory they are using man made PU (faux leather) skin, Cow or Deer Skin to manufacture the shoes. As we are not the manucfacturer, we cannot make sure the type of skin used for the shoes. Please DO NOT place order if you are sensitive on what type of skin been used or religion related issue.
  11. Customer will need to bear the risk for all pre-order items. We will not hold responsible for complaint such as different color, not as nice as imagine, too small, too big, quality not as good as imagine, small stain, don’t like the color, the leather / skin is Pig Skin or not as I expected and etc.
  12. We only accept return if the shoes have more than 5cm stain, holes, wrong shoes sent by Lunavocy. Return postage will be bear by customer, Lunavocy will only bear for the postage of new replacement item.
  13. 11. We do not hold responsibility for broken heels when customer receive the item. We will check every pair of our shoe before deliver, if we find out the heels broken or sole came out, we will not send out the item. Therefore if customer receive the item in broken piece, please let us know asap and we will check with our courier company.
  14. Please note that NO ORIGINAL SHOE BOX will be provided during shipping, we will use other box to ship it.
  15. We are using air freight to ship the shoe so that buyer may get it earlier. Therefore if shoe box is included, the air freight will be higher, as the result the shoe price will be higher as well.
  16. All shoes are imported from overseas factory.
  17. All Lunavocy shoes or handbags are pre order term and shall arrive in three (3) weeks time from the date of close order. The order will be closed on every Monday.
How to measure your feet? Click here
Find the right size with Lunavocy Shoe Size chart? Click here 
Click here to view shoe albums


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